Privacy Policy

Elmslea Land Developments Pty Ltd (referred to as “we”, “us” or “our”) is the developer of Elm Grove.

We respect your privacy and are committed to protecting the personal information you provide when visiting the Elm Grove website or communicating with us.

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

1. Information we collect

We may collect personal information when you interact with our website, subscribe to our newsletter or submit an enquiry.

This information may include:

  • Your name
  • Email address
  • Telephone number
  • Information you provide when making a property enquiry
  • Your preferences or interests relating to Elm Grove
  • Technical information about your use of our website, such as your IP address, browser type and website activity

We generally collect personal information directly from you when you complete a form, subscribe to updates or contact us.

You may browse our website without identifying yourself, although certain services require contact information so we can respond to your request.

2. How we use your information

We collect and use personal information to:

  • Respond to enquiries about Elm Grove
  • Provide information about available land, property releases and development updates
  • Forward property enquiries to our appointed sales agents for follow-up
  • Send newsletters, project news and marketing communications where you have subscribed or otherwise consented
  • Improve our website, services and communications
  • Meet our legal and regulatory obligations

We will only use your personal information for the purposes described in this policy or as otherwise permitted by law.

3. Sharing your information

Where you submit an enquiry about Elm Grove, your contact details and relevant enquiry information may be shared with our appointed real estate agents so they can respond to your enquiry and provide information about the development.

We may also share personal information with trusted third-party service providers who assist us with website hosting, email marketing, customer relationship management, website analytics and related business activities.

We do not sell your personal information to third parties.

We may disclose personal information where required or authorised by law.

4. Newsletters and marketing communications

If you subscribe to our newsletter, we may send you updates about Elm Grove, including new releases, project announcements, community news and other relevant information.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our communications or contacting us directly.

Unsubscribing from marketing communications will not prevent us from responding to enquiries you have submitted.

5. Website analytics and cookies

Our website may use cookies and analytics tools to understand how visitors interact with the website and to improve the user experience.

These tools may collect information such as pages visited, time spent on the website, device information and general browsing activity.

You can manage or disable cookies through your browser settings, although some website features may not function as intended.

6. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically using secure systems operated by us or our trusted service providers.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law. When information is no longer required, we take reasonable steps to securely delete or de-identify it.

7. Overseas disclosure

Some of our website, email marketing or data storage service providers may operate or store information outside Australia.

Where personal information is likely to be disclosed to overseas recipients, we will take reasonable steps to ensure that it is handled appropriately and in accordance with applicable privacy laws.

8. Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We will respond within a reasonable timeframe in accordance with applicable privacy laws.

9. Privacy concerns and complaints

If you have concerns about how we have handled your personal information, please contact us using the details below.

We will review your complaint and aim to provide a response within 30 days.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality or legal obligations.

The latest version will always be available on the Elm Grove website.